Data Protection

ea99 Privacy Policy — Your Personal Data, Fully Protected

Protecting your privacy at ea99 is our top priority. Here is a full overview of how your personal data is collected, stored, and kept secure when you use our platform.

Last Updated: January 2026 SSL Encrypted GDPR Compliant
Why ea99 Is Trusted

6 Core Principles of Our Privacy Protection

Ea99 follows international standards in handling your data. Below are the core principles of our privacy policy.

SSL Encryption

All data transmissions are protected with 256-bit SSL encryption. Your information is never visible to third parties.

Data Minimization

Only the minimum necessary data is collected. No unnecessary information is retained.

Explicit Consent

No data is shared anywhere without your explicit consent. You remain in control at all times.

Third-Party Restriction

Your data is never shared with external organizations or advertisers except where legally required.

Secure Data Storage

Your data is stored on encrypted servers and protected through regular security audits and testing.

Right to Erasure

You may request deletion of your personal data at any time. We will act in accordance with applicable law.

This privacy policy applies to the ea99.one website and all its services. By using the platform, you are considered to have agreed to this policy.
1

Introduction & Purpose

Ea99 is an international-standard online gaming platform serving members in Bangladesh and around the world. We understand how important your privacy is to you — and it matters just as much to us.

This privacy policy explains what data ea99 collects, why it is collected, how it is used, and what steps we take to keep your information secure. Our goal is full transparency, so you can use ea99 with complete confidence.

Our privacy policy is built in compliance with the international GDPR (General Data Protection Regulation) and applicable local laws. If you have any questions, you are welcome to contact our support team directly.

2

What Information We Collect

Ea99 collects data in two main ways — what you provide directly, and what is gathered automatically while you use the platform. Details are provided below.

Data Type Example Reason for Collection
Identity Information Full name, date of birth, nationality KYC Verification & Age Confirmation
Contact Information Email, mobile number Account Communication & Security
Address Information Home address, city, postcode Legal Compliance & Fraud Prevention
Identity Documents NID, passport, driving license Identity Verification (KYC)
Financial Information Payment methods, transaction history Deposit/Withdrawal Processing
Technical Information IP address, device information, browser Security & Fraud Detection
Gaming Activity Betting history, game preferences, session duration Responsible Gaming Monitoring
We never store your full payment card number or PIN. All financial transactions are processed through a PCI-DSS compliant payment gateway.
3

How We Use Your Information

Ea99 uses your data only for specific, legitimate, and transparent purposes. No information is used beyond what is strictly necessary.

  • Account Management: To create and manage your account and ensure its security.
  • Service Delivery: To deliver gaming services, process deposits and withdrawals, and provide customer support.
  • KYC Verification: To verify your identity and age and ensure the security of the platform.
  • Fraud Prevention: To detect unusual activity and protect your account.
  • Responsible Gaming: To identify signs of gaming addiction and provide the necessary support.
  • Legal Compliance: To comply with applicable laws, regulations, and regulatory guidelines.
  • Service Improvement: To analyze user experience and improve the platform.
  • Contact: To send you important updates, security alerts, and promotional offers.
You can opt out of marketing communications (promotions/offers) at any time via your account settings or by contacting our support team.
4

Data Retention Period

Ea99 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

  • Account Information: For the duration of active membership and up to 5 years after account closure.
  • Financial Transaction Data: Generally up to 5–7 years where required by law.
  • KYC Documents: Up to 5 years, in accordance with regulatory requirements.
  • Gaming Logs: 2–3 years for security and dispute resolution purposes.
  • Cookies & Tracking Information: Typically 12 months.

When data is no longer needed, it is securely deleted or anonymized. If retention is required for legal reasons, it is stored separately and not used for any other purpose.

5

Data Sharing & Third Parties

Ea99 never sells your personal data. Information is shared with third parties only in the limited circumstances outlined below.

  • Payment Processors: Licensed payment gateways for deposit and withdrawal processing — only the data that is strictly necessary.
  • KYC Provider: Licensed identity verification services for identity validation.
  • Technology Partners: Technology service providers that operate the platform and are bound by our privacy policy.
  • Law Enforcement Agencies: When required by a court order or mandatory directive from a regulatory authority.
  • Fraud Prevention: Limited data sharing with international organizations to prevent online gaming fraud.
ea99 never sells or rents your data to advertisers, data brokers, or any third party for commercial purposes.
6

Cookies & Tracking Technology

Ea99 uses cookies and similar technologies on its website to improve platform performance and personalize your experience.

  • Essential Cookies: For login status, security tokens, and session management — the platform cannot function without these.
  • Functional Cookies: To remember your preferred language, settings, and preferences.
  • Analytics Cookies: To analyze platform usage statistics and improve our services.
  • Security Cookies: To detect fraudulent activity and protect your account.

You can manage or disable cookies through your browser settings; however, disabling certain essential cookies may limit access to some platform features.

7

Your Rights

Every member registered with ea99 has the following rights over their own data. Contact our support team to exercise any of these rights.

Right to Access

You have the right to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

Under certain circumstances, you may request that your personal data be deleted.

Right to Restrict Processing

In certain cases, you may request that the processing of your data be temporarily restricted.

Data Portability

You can request your data in a structured format or have it transferred elsewhere.

Right to Object

You may object to the use of your data for marketing or specific purposes.

ea99 is committed to providing a written response within 30 days of receiving a rights request. Complex cases may take up to 60 days.
8

Security Measures

Ea99 applies the highest industry security standards to protect your data. Our multi-layered security framework is described below.

1

256-bit SSL/TLS Encryption

All data transmissions are secured with bank-grade encryption. Third parties have no means of decrypting your data.

2

Two-Factor Authentication (2FA)

An additional verification layer is applied at login to prevent unauthorized access.

3

Regular Security Audits

A dedicated third-party expert team regularly audits our systems to identify and resolve security vulnerabilities.

4

Encrypted Database

All data stored on our servers is encrypted, meaning physical server access still cannot be used to read your information.

5

Suspicious Activity Alert

If unusual login attempts or activity are detected, the account is automatically locked and you are notified.

In the event of a security breach, ea99 will notify the relevant authorities and affected members within 72 hours.
9

Protection of Minors

Ea99 is strictly prohibited for users under 18. We take special care to protect the privacy of minors.

  • Age verification is mandatory at registration and is reconfirmed during the KYC process.
  • We never knowingly collect or store personal information from minors.
  • If a minor is identified, the account is immediately closed and all associated data is deleted.
  • Parents or guardians who have concerns can report them to our support team.
10

Policy Changes & Updates

Ea99 reserves the right to update this privacy policy as needed. When changes are made, we will take the steps outlined below.

  • Notice will be sent to your registered email at least 7 days before any changes take effect.
  • A clear notice will be posted on the platform's homepage.
  • Re-consent may be sought for significant changes.
  • The date of the most recent update will always be shown at the top of this page.

Continued use of the platform after changes are made will be considered acceptance of the updated policy.

11

Contact & Complaints

Contact us for any privacy-related questions, requests, or complaints.

  • Live Chat: Use the platform's Live Chat for instant 24/7 support.
  • Email: [email protected] — responses within 24 hours.
  • FAQ: For answers to common questions FAQ Page View.
This privacy policy was last reviewed and updated in January 2026. ea99 respects your privacy and is committed to maintaining full transparency at all times.
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